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Legal Terms That Work for You

uncut99 operates under a clear set of conditions designed to protect your account, your data, and your access. These terms apply to all activity on this site, including deposits via DANA, OVO, and GoPay, and are subject to local law in Indonesia.

Account ProtectionData PrivacyWallet-Linked AccessRegion-Dependent EligibilityFair Use Conditions
uncut99 Legal Terms That Work for You
REACH US DIRECTLY

Contact Paths for Legal and Account Queries

If a term on this page is unclear, or you need to raise a data request, account dispute, or policy question, our support team handles these through the channels below. We aim to respond to policy-related queries within one business day.

Live Chat Open the chat window from any page while logged in. For policy or data queries, select the account support category so your message reaches the right team.
Email Support Send detailed policy or legal questions to our support address. Include your registered account ID and a description of the query so we can respond accurately and quickly.
Help Centre Our help centre covers account conditions, wallet verification steps for DANA, OVO, and GoPay, and common queries about data and access rights.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We handle your account data with straightforward practices: collect only what is needed, store it securely, and give you a clear path to request changes or deletion. Here is what that looks like in practice.

Data We Hold

We store your registration details, wallet identifiers for DANA, OVO, or GoPay, transaction history, and session logs. Nothing beyond what is needed to operate your account and process withdrawals.

Cookie Use

Session cookies keep you logged in and remember your lobby position. Analytics cookies are first-party only. You can block non-essential cookies in your browser without affecting account access or wallet transactions.

Retention Period

Account data is retained while your account is active and for a standard period after closure, as required by applicable financial record obligations. You can request a summary of what we hold at any time.

Your Request Rights

To access, correct, or request deletion of your account data, contact support with your account ID. We will confirm receipt and respond within the timeframe required under applicable local rules.

Common Legal Questions About Your Account

These are the questions we hear most often about account conditions, data handling, and how our legal terms apply to wallet-linked accounts in Indonesia.

These terms apply to anyone who opens an account on uncut99 and accesses the lobby from a region where local law permits it. Eligibility is based on your location and applicable local regulation.

Your wallet identifier is used only to process deposits and withdrawals. We do not share wallet details with third parties and do not store full wallet credentials — only the reference needed to complete your transaction.

Yes. Contact support with your registered account ID and we will compile the data we hold on your account. Requests are handled in line with applicable data rules for your region.

After closure, your data is retained for the standard period required by applicable financial record obligations, then deleted. You can ask support to confirm the expected retention window for your account.

Contact support via live chat or email with your transaction reference and a description of the issue. Policy disputes are reviewed by the account team, who will respond with a resolution or further information.

We use session and analytics cookies. You can disable non-essential cookies in your browser settings. Turning off session cookies may affect your login state, but wallet transactions via DANA, OVO, or GoPay are not impacted.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.